There are several steps you will need to go through in order to submit an online complaint to the Financial Services Ombudsman.
Step 1 - Can I make a complaint to the Financial Services Ombudsman?
(Find out if the Financial Services Ombudsman is allowed to examine your complaint.)
Step 2 - Give details of your complaint
Step 3 - Preview and submit your complaint
When submitting your online Complaint Form it is important that you present your complaint in a clear and concise manner. You should detail what has happened to date, and how you feel you have a legitimate complaint. On submitting your online Complaint Form it is important that you include all relevant documentation which this office may rely on during the investigation. It is vital that you submit the referral letter from the Provider stating that its internal procedure has been exhausted and the complaint cannot be resolved. This may include letters to and from the Provider, policy documents, statements etc. It is important that you submit these as evidence to strengthen your case. A facility to upload these documents electronically is available. If you are unable to upload your documents or the attachments are too big, please send them to us in the post with your reference number clearly stated. Your reference number will be issued when you submit this online Complaint.
Further information on the complaint process can be found here
If you require assistance in making your submission please contact the Citizens Information Board
Fields marked with a red asterik(*) are compulsory.