Who we are
The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant. We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.
Who can the Ombudsman help?
- Personal customers of financial services providers
- Limited Companies Charities, Clubs, Trusts and Partnerships with turnovers of less than €3 million
Which financial service providers can the Ombudsman investigate?
- Building Societies
- Insurance Companies
- Credit Unions
- Health insurance companies
- Money Lenders
- Bureaux de Change
- Hire Purchase providers
- Mortgage, Insurance & other credit intermediaries
- Retail Credit Firms
- Home Reversion Firms
I have a complaint
What should I do first?
You need to make a formal complaint to your financial services provider before making a complaint to this office.
Around 20% of cases referred to this office are settled to the complainant’s satisfaction prior to the case going to formal investigation.
2. Once you have completed this step you can submit your complaint to us
Not sure if you can submit a complaint? Find out the answers to your questions below.
Learn about the procedure for the investigation of a complaint and how we reach a decision.