Submissions from Interested Parties regarding Proposals to Publish the Complaints Records of Individual Financial Institutions

The FSO currently publishes information regarding complaints received and the outcomes on an anonymous basis. The information is redacted so neither the Complainant nor the Financial Institution against which the complaint has been made can be identified.

However, it has been the long-stated position of the FSO that the public interest would be best served by publishing the record of individual Financial Institutions.

In July 2011, the FSO set out proposals as to how such information should be published and invited submissions from industry and interested parties about such proposals.

The submissions are published below:

 

Professional Insurance Brokers Association (PIBA)	PIBA submission on proposals by the Financial Services Ombudsman (final)
Irish Banking Federation	IBF Final Submission on FSO Proposals
IIF	Financial Services Ombudsman's Bureau Proposal to publish information on complaints records of insurers
From Consumers	Submission from Consumer
From Financial Institutions	Letter from EBS Limited to Financial Ombudsman Bureau Letter from Ulster Bank Group to Financial Ombudsman Bureau Letter from Bank of Ireland to Financial Ombudsman Bureau Letter to FSOB Proposal Re Complaints - Zurich
From the Central Bank of Ireland	Letter from Central Bank of Ireland to Financial Ombudsman Bureau