News & Updates

13 October 2011

Financial Services Ombudsman - Bi-Annual Review - Media Release Read Press Release

26 July 2011

Financial Services Ombudsman's 2010 Annual Report Read Press Release

25 July 2011

Invitation for Submissions - Publication of Information on Complaints Record of Providers Read Press Release

21 April 2011

Financial Services Ombudsman - Bi-Annual Review Read Press Release

09 February 2011

Presentation by the Ombudsman to the ACOI in UCC Read Press Release

13 December 2010

Snow / Ice Damage Queries Read Press Release

23 November 2010

Financial Services Ombudsman - Bi-Annual Review Read Press Release

26 May 2010

The Role of the Financial Services Ombudsman Read Press Release

15 February 2010

Appointment of Financial Services Ombudsman Read Press Release

04 January 2010

Appointment of interim Financial Ombudsman Read Press Release

03 December 2009

Launch of the Chartered Institute for Securities and Investment Risk in Financial Services Qualification Read Press Release

01 December 2009

Case Studies - December 2009 Read Press Release

26 November 2009

The Financial Services Ombudsman Council wish to recruit a new Financial Services Ombudsman Read Press Release

05 November 2009

Address on 4 November 2009 by Financial Services Ombudsman, Joe Meade to the Financial Planning Standards Board's Council meeting in Dublin Read Press Release

22 September 2009

Financial Ombudsman to retire Read Press Release

27 August 2009

Square Capital appeal-High Court judgment Read Press Release

14 July 2009

Over €1m of Inappropriate Investments by three Elderly couples rectified; Geared Property Funds downsides must be clearly explained; Conflicts of Interest not disclosed in investment property advice; Credit Card and ATM frauds; 96,000 insurance policy review issues may arise; Mishandling of Widower’s death benefit claim; Motor Insurance phone cancellations and unfair Death Benefit qualifying condition feature in latest findings of the Financial Ombudsman. Read Press Release

30 June 2009

Opening Statement by Joe Meade, Financial Services Ombudsman, to the Oireachtas Joint Committee on Economic Regulatory Affairs Read Press Release

12 May 2009

Address by Joe Meade, Financial Services Ombudsman at the launch of his 2008 Annual Report on 7 May 2009 Read Press Release

07 May 2009

Financial Ombudsman’s 2008 annual report Read Press Release

15 January 2009

Increase of 36% as 5,950 complaints received against financial institutions in 2008; €1m loss by a credit union merits €500,000 award but credit union’s investment committee and broker criticised; old aged pensioner’s €7,500 savings cleaned out by irregular ATM withdrawals; house property deeds lost for over 20 years; €1m farmer’s investment loss not upheld; honeymoon couple victims of €6,700 credit card fraud while a gullible solicitor was defrauded when a year old cheque of €111,000 was honoured by a bank. Read Press Release

25 November 2008

€325,000 of specified illness cover ordered to be paid and insurance company criticised; €250,000 unsuitable geared property fund investment to be refunded; no claim bonus reduction was too harsh; €91,000 arrears in health insurance repaid; €90,000 daughter’s investment was not made on behalf of 90 year old mother; travel insurance problems and car insurance cover. Read Press Release

12 November 2008

Address on 12 November 2008 by Financial Services Ombudsman, Joe Meade to the Joint III/LIA/ACOI/IBA Graduation Ceremony in University College Dublin Read Press Release

18 September 2008

Irish Consumers Actively Complain about Personal Finance Issues Read Press Release

27 August 2008

Revised complaints procedures published on the website Read Press Release

27 August 2008

Supreme Court Appeal Read Press Release

04 July 2008

Joe Meade Financial Services Ombudsman- address to the Public Affairs Ireland conference on 4th July 2008 on the topic - THE FINANCIAL REGULATORY REGIME & CONSUMER PROTECTION POLICY Read Press Release

03 July 2008

Forced sale of insurance products, improper third party disclosure by bank involving elderly/frail siblings, husband signing what purported to be wife’s signature, bogus non resident account, switch of medical cover, ISTC bonds, travel and car insurance and delay in carrying out insurance policies reviews. Read Press Release

22 April 2008

Financial Ombudsman publishes his 2007 Annual Report Read Press Release

18 February 2008

Opening Statement by Joe Meade, Financial Services Ombudsman, to the Joint Oireachtas Committee on Finance and the Public Service - 13 February 2008 Read Press Release

10 January 2008

Bank Manager’s personal affairs; credit card frauds; mis-selling of insurance products; stolen cheques; increase in insurance premiums; ownerless bank account; farmers income protection and conflicted sales of investment properties feature in Financial Ombudsman’s latest Report of decisions Read Press Release

21 November 2007

Address by Joe Meade, Financial Services Ombudsman at Leinster Society of Chartered Accountants Published Accounts awards ceremony-21 November 2007 Read Press Release

18 October 2007

Eighty six year old bachelor farmer’s €1.4m fortune ‘underinvested’ and payment protection policies mis-sold to construction workers Read Press Release

16 October 2007

Ombudsman not to appeal High Court judgment in the Quinn Direct Insurance case Read Press Release

03 July 2007

Over €200,000 awarded by Financial Ombudsman to rugby player; widower entitled to €310,000 mortgage protection benefit; €165,000 illness cover to be paid; army deafness awards and legal fees; elderly widow considers that a credit union disinherited her €13,000; 'flipped over' apartment sales have major financial downside Read Press Release

15 May 2007

Financial Services Ombudsman’s views on name and shame issue outlined in his 2006 Annual Report Read Press Release

16 January 2007

Financial Ombudsman awards compensation ranging from €1,500 to €140,000 against mortgage broker, stockbroker, credit union, banks and insurance companies. Read Press Release

08 January 2007

Complaints in 2006 increased by 14% Read Press Release

01 November 2006

2006 - High Court Judgment on appeal case Read Press Release

19 September 2006

Statement by Joe Meade, Financial Services Ombudsman at the official opening of his new premises Read Press Release

19 September 2006

Address by the Minister for Finance, Mr Brian Cowen TD at the Opening of the new Offices of the Financial Services Ombudsman's Bureau Read Press Release

26 July 2006

Bogus Non Resident accounts, legal actions, €50,000 insurance award, pregnancy matter, stockbroker's mismanagement of an investment portfolio... Read Press Release

05 July 2006

Financial Services Ombudsman’s first annual report shows a significant increase in workload and substantial compensation awarded to individuals Read Press Release

05 July 2006

Statements at the launch of the Financial Services Ombudsman's 2005 annual report Read Press Release

08 February 2006

Financial Services Ombudsman awards significant compensation but also rejects other complaints Read Press Release

19 January 2006

Complaints in 2005 to the Financial Services Ombudsman increased by 23% Read Press Release

18 January 2006

Statement by the Financial Services Ombudsman, Joe Meade, to the Joint Oireachtas Committee on Finance and the Public Service on 18 January 2006. Read Press Release

25 October 2005

Financial Services Ombudsman publishes details of compensation awards made and other significant decisions. Read Press Release

06 July 2005

Levies payable to the Financial Services Ombudsman’s Bureau under the Central Bank and Financial Services Authority of Ireland Act 2004 Read Press Release

23 June 2005

FINANCIAL SERVICES OMBUDSMAN TO EXPAND COMPLAINTS HANDLING. Read Press Release

21 June 2005

FINANCIAL SERVICES OMBUDSMAN LAUNCHES NEW WEBSITE. Read Press Release

14 June 2005

Address by Joe Meade, Financial Services Ombudsman, on 14 June 2005 to the Institute of Bankers in Ireland and the Irish Bankers Federation seminar on complaints handling. Read Press Release

16 May 2005

Address by Joe Meade, Financial Services Ombudsman at the Irish Insurance Federation Annual Lunch on 16th May 2005. Read Press Release

05 April 2005

FINANCIAL SERVICES OMBUDSMAN COUNCIL. Read Press Release