Guide for Complainants - Expanded Sectors

Not all complaints received from 1 April 2005 could be investigated by the Ombudsman from day one. From 1 April complaints under the schemes for insurance and credit institutions both old and new are being processed.

The Financial Services Ombudsman Council has approved a proposal by the Ombudsman that complaints against all other financial services providers should be handled by 31 December 2005 at the latest and the timetable for dealing with these complaints is as follows.

The latest dates for case handling by the Bureau are:

• Credit Unions 1 August 2005
• Insurance and Mortgage Brokers 1 October 2005
• Moneylenders 1 November 2005
• All Other Categories 1 December 2005