Financial Services Ombudsman’s Statement on the Payment Protection Insurance Review.

PAYMENT PROTECTION INSURANCE

The Financial Services Ombudsman is aware that the Review directed by the Central Bank of Ireland, into the sale of Payment Protection Insurance (PPI) Policies from 1st July 2007, is progressing to the stage where consumers will begin to receive letters from their Financial Service Providers in relation to the outcome of the Review. Communications with consumers will continue until the end of 2013.

If a consumer is not satisfied with the outcome of the review process and remains dissatisfied with the sale of a PPI Policy, it is open to that consumer to make a complaint to the Financial Services Ombudsman, in the usual manner.

Every complaint investigation by the Financial Services Ombudsman takes into account the individual circumstances giving rise to that complaint. For that reason, where a complaint is made to the Financial Services Ombudsman in respect of the alleged mis-sale of a PPI policy, the Financial Services Ombudsman will take into account any redress already secured by the Complainant whether in the form of a refund of premium or an interest rebate on a premium paid, or otherwise.

 

William Prasifka
Financial Services Ombudsman

Annual Report 2011

Tuarascáil Bhliantúil 2011

 

Read this before making a complaint/Query
(PDF Document, 278KB)

Which financial service providers may be subject to investigation by the Ombudsman?

  • Banks
  • Building Societies
  • Insurance Companies
  • Credit Unions
  • Mortgage, Insurance and other credit intermediaries
  • Stockbrokers
  • Pawnbrokers
  • Money Lenders
  • Bureaux de Change
  • Hire Purchase providers
  • Health insurance companies
  • Retail Credit Firms
  • Home Reversion Firms


IBRC Commencement Order

Welcome

Welcome to the Financial Services Ombudsman's website. We are a statutory body set up under the terms of the Central Bank and Financial Services Authority of Ireland Act 2004 (Section 16 and schedules 6 and 7).

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free service to the complainant.

We have set up a wide range of general information on our site. If you would like further information we would be delighted to hear from you.

William Prasifka
Financial Services Ombudsman

 

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