Refusal to Cooperate

What if your financial services provider refuses to cooperate?

The Ombudsman has extensive legal powers to require the financial services provider to provide information including the power to require employees to provide information under oath. If necessary the Ombudsman can enter premises of providers and demand the production of documents etc. In the case of non compliance the Ombudsman can seek a Court Order.

Anyone who obstructs the Ombudsman commits an offence and is liable to a fine of up to €2,000, imprisonment for three months or both.